Contact

Talk to a person.

A small team reads everything sent here, and answers within 24 hours. There is no ticket queue and no bot in between.

Send us a message

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We only use this to reply to you. Prefer email? Write to prova.payment@gmail.com.

Our details

Email

prova.payment@gmail.com

General questions, partnerships, press, and anything about your account.

Already using the app?

Open Prova and go to Profile → Chat with us.

Faster than email, and it reaches the same team. Your messages appear in the app, so you can pick the conversation back up on any screen.

Response time

Usually a few hours, always within 24 hours.

Identity verification is reviewed on the same clock — if you have been waiting longer than a day, please chase us.

Corridor

United Arab Emirates → India

Running on the Stellar test network. Test assets only — they have no monetary value.

Security reports

prova.payment@gmail.com — please put “Security” in the subject.

We will not take legal action against anyone reporting a vulnerability in good faith. The code is public: read it here.

We will never ask for these

Your PIN, your recovery phrase, or a screen share of your wallet. Nobody at Prova needs them, and anyone who asks is not us — however convincing they sound.